CMMI Services

CMMI Development

CMMI Development is an integrated set of best practices that improves performance and key capabilities for organizations that develop products, components, and services.

In today’s high-technology business environment, nearly all organizations are building increasingly complex products and services. As a result, the product development life-cycle has become more difficult to manage and control – organizations frequently experience cost overruns, defects impacting quality and customer expectations, and missed deadlines due to re-work.

CMMI Development is an integrated set of best practices that improves an organization’s capability to develop quality products and services that meet the needs of customers and end users.

Key Benefits:

Improve Time-to-Market — ensure products and services are delivered quickly and efficiently with little to no re-work.

Increase Quality — improve product development quality and consistency to reduce defects.

Reduce Cost — lower costs through improved planning, scheduling, and budgeting processes.

Improve Product Lifecycle Management — meet customer expectations across the entire product lifecycle from delivery to maintenance and operations.

Gain Organizational Agility — leverage revenue-enhancing and cost-cutting opportunities to deliver products and services quickly, effectively, and consistently.

CMMI Services

CMMI Services is an integrated set of best practices that improves performance and key capabilities for organizations that provide services, including B2B, B2C, standalone services, and those that are part of a product offering.

The service industry is a significant driver for worldwide economic growth — 80% of the world’s business is service-based. However, without a strong service delivery strategy, it’s easy to over-promise and under-deliver. Many organizations lack the ability to react quickly to incidents that impact service delivery, leading to time delays, cost overruns, and failure to meet customer expectations.

CMMI Services is an integrated set of best practices that improves an organization’s capability to efficiently and effectively deliver quality service offerings that meet market and customer needs.​

Key Benefits:

Gain Customer Loyalty — exceed customer expectations and experience, strengthen weak customer touch points.

Develop Resiliency — reduce the impact of service disruptions with a process to identify and address potential incidents and prevent them from reoccurring.

Improve Time-to-Market — ensure services are delivered quickly, efficiently, and in accordance with established agreements.

Increase Quality — provide the highest possible level of service quality.

Reduce Cost — lower costs through improved planning and reduced re-work.

CMMI V 2.0 Assessments

Types of CMMI Appraisals

The CMMI V2.0 Appraisal Method Definition Document describes four types of CMMI V2.0 Appraisals: Benchmark, Sustainment, Evaluation, and Action Plan Reappraisal.

Each type is designed to result in findings that describe the strengths and weaknesses of your organization’s processes based on CMMI best practices. Familiarity with each type will help you make better decisions about which appraisal is right for your organization to meet business objectives and foster process improvement.

  • Benchmark Appraisal

Identify opportunities for organizations to improve how they implement processes and their overall business performance.

  • Sustainment Appraisal

Appraisal “check-up” that can be done following a Benchmark Appraisal to determine if the organization is maintaining their appraisal level.

  • Action Plan Reappraisal

A “second-chance” for organizations that narrowly failed to achieve their targeted appraisal level in a previous appraisal.

  • Evaluation Appraisal

An informal and flexible approach used to help organizations prepare for an appraisal and determine opportunities for improvement.

Benchmark Appraisal

Benchmark appraisals identify opportunities for improving both process implementation and business performance. The emphasis is on a rigorous method capable of achieving high accuracy and reliable appraisal results. This appraisal requires a CMMI Certified Lead Appraiser to manage the appraisal team at the organization’s site.

Team Size
Coverage Scope
Ratings
Validity
Costs
4+High, coverage of full OU and Model scope.Yes3 yearsHighest commitment of people, time, and cost.

Sustainment Appraisal

A Sustainment appraisal provides organizations with a more frequent insight and validation of their performance improvement with a reduced scope and impact on the appraised organization. To maintain the previous benchmark appraisal rating validity, a sustainment appraisal must be completed and accepted before the benchmark appraisal validity period ends.
Team Size
Coverage Scope
Ratings
Validity
Costs

2+

High, coverage of full OU and subset of the Benchmark scope.

 Yes 2 years Reduced commitment of people, time, and cost.

Action Plan Reappraisal

An Action Plan Reappraisal may be conducted following a Benchmark or Sustainment appraisal that narrowly fails to achieve the target maturity level or capability level profile.

Team Size
Coverage Scope
Ratings
Validity
Costs

Same as the prior appraisal

High, based on requirements of the previous Benchmark appraisal score.

Same as the prior appraisal

Same as the prior appraisal

Adds to cost and duration of prior appraisal.

Evaluation Appraisal

Often used as part of an improvement effort to gauge progress and prepare for an eventual Benchmark appraisal, evaluation appraisals do not produce ratings. The primary intent of Evaluation appraisals is a flexible, less formal approach to determine opportunities for process or performance improvement. It requires fewer activities than a Benchmark appraisal, and helps an organization to understand, with a relatively high degree of confidence, its progress toward a target CMMI maturity level or target capability level profile.
Team Size
Coverage Scope
Ratings
Validity
Costs
1+ Varies, tailoring options selected determine the breadth and depth of the review. No Does not apply Dependent on the data collection approach.

CMMI Certified Lead Appraisers can be consulted as to the value of each type of appraisal. Action Plan Reappraisals must be completed within 4 months of the end of the prior appraisal.